![]() Physical damage, abuse, or mishandling has been done to the unit to where it doesn’t function properly.One has tried to manipulate or make unauthorized technical changes to the unit.Non-Winix Brand filters are used in the unit.Genuine Winix ® Replacement Filters have been used in the unit and have been changed according to the longevity or filter reset light on the display panel.The unit has been operated based on the user manual instructions.The unit has been confirmed defective after troubleshooting with the Winix America Customer Service Team. ![]() Purchase date is within the warranty period (see list for warranties on specific model numbers below).If purchased through an authorized dealer or retailer.The Limited Warranty will be honored under the following circumstances: The Winix Limited Warranty covers any parts of the machine to be free of defects and provides service and support for the duration of the warranty period from the date of purchase. If any part is found to be defective during the warranty period, Winix will repair or replace the defective part or unit. If you don’t like the sound, you can turn the PlasmaWave ® function off from your control panel. This is nothing to worry about and it’s working properly to clean the air. The occasional sound is from large particles passing through PlasmaWave ®, it is normal and does not signify product failure. Small Flickering noise could be caused from PlasmaWave ® – Sometimes when the room is very quiet, you may hear a chirping or buzzing sound.Check if any part of the unit is loose Need to tighten the loose screws if any – If the fan is making the noise, needs to go through WRA process.Check if there is anything inside the unit (See through the air vent) – Turn the unit upside down to take out whatever got caught inside (Do not try to open the unit). ![]() Sometimes when the room is very quiet, you may hear a chirping or buzzing sound. Prop 65 – All of our products abide by the California Prop65 hazardous material list requirements.It verifies that the radio frequency emitted is within the approved limits of the Federal Communications Commission (FCC). FCC – FCC certification is a certification for US made or sold electrical goods.All Winix Air Purifiers sold in North America are CARB tested, approved and issued an EO certificate. CARB – The California Air Resources Board, also known as CARB or ARB, is the “Clean Air Agency” of the California State Government. ![]()
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